Research Projects

Research AreasSelected Publications
Business to Business (B2B) Electronic Commerce & Risk Management


  • EDI Impacts on Small and Medium Sized Enterprises (SMEs)
  • B2B Risk Management & B2B Assurance
  • Risk Management in the Extended Enterprise Environment

Our research activity in this area focuses on exploring and identifying the critical risk factors involved in e-commerce driven extended-enterprise systems that can potentially escalate an organization’s overall enterprise risk. We have identified critical risk factors in B2B relationships using the Khazanchi and Sutton (2001) model for B2B e-commerce risk assessment as the conceptual basis for viewing specific risk components. Based on this work, we have validated a risk assessment instrument developed and are in the process of using this to empirically examine a causal model that considers risk as a key factor influencing the inter-organizational relationship between two or more B2B business partners in the form of relationship satisfaction and assurance desirability.


  • Clark Hampton, Steve G. Sutton, Vicky Arnold, Khazanchi (2020; Pre-print). “CYBER SUPPLY CHAIN RISK MANAGEMENT: TOWARD AN UNDERSTANDING OF THE ANTECEDENTS TO DEMAND FOR ASSURANCE.” Journal of Information Systems. Doi:
  • Sutton, S., Khazanchi, D., Hampton, C. and Arnold, V. (2007). “Risk Analysis in Extended Enterprise Environments: Identification of Critical Risk Factors in B2B E-Commerce Relationships”. Journal of the Association of Information Systems (JAIS).
  • Arnold, V., Hampton, C., Khazanchi, D. and Sutton, S. (2006; September 7-8th). “Risk Analysis in Extended Enterprise Environments: Identification of Critical Risk Factors in B2B E-Commerce Relationships”. Proceedings of the Fourth Annual CABIT (Center for Advancing Business through Information Technology) Symposium, Phoenix, AZ,
  • V. Arnold, C. Hampton, D. Khazanchi and S.G. Sutton. (2004). Enterprise Risk Management: Identifying Risk in B2B E-Commerce Relationships. Altamonte Springs, Fl: The Institute of Internal Auditors (IIA) Research Foundation. ISBN: 0-89413-554-6. [To purchase this book, please visit the IIA book store].
  • Khazanchi, D. (2002, Spring/Summer). “”An Empirical Analysis of Electronic Data Interchange (EDI) Implementation Benefits in Kentucky Small- and Medium-Sized Enterprises: Some Implications for New IT Implementation,” Journal of Small Business Strategy, Volume 13, No. 1, pp. 1-18.
  • Khazanchi, D. and S. Sutton (2001, January). “Business-to-Business electronic commerce assurance services: A framework and implications.” Journal of the Association of Information Systems (JAIS) , Volume 1, Article 11.
IT Project Management / Virtual Teams


  • Application of AI/ML in ITPM
  • Virtual Project Management and Virtual Teams
  • Best Practices in Project Management
  • Project Management Training
  • Project Management Assurance
  • Trust, Shared Mental Models and Virtual Teams
  • Fast Response Virtual Teams

Our work in this domain focuses on the effective management of virtual projects. We argue that virtual projects are fundamentally different from traditional projects in many ways. Project managers, however, are naturally inclined to carry their assumptions about and skills in traditional project management into a virtual environment. Three things often keep project managers from rapidly adapting and being effective in this new environment – their existing mindset, skill set, and tool set. The rare manager who can combine all three things is someone who can manage through technology, rather than simply with technology. Being able to combine perspectives in a seamless way with skills and technology is something that could be taught if we had the blueprint. The research described in this proposal addresses this issue and makes both theoretical and practical strides toward understanding and specifying such blueprints. We use the theoretical frame of patterns to propose an entirely new concept. Our underlying hypothesis is that effective (and ineffective) patterns of virtual projects can be identified. We focus on three concepts as the underlying theoretical elements for identifying patterns: (1) coordination, (2) communication, and (3) control. We believe that these elements are uniquely different in virtual projects because of the reliance on communication technology, which defines the environment through which coordination, communication, and control take place. The technology both constrains and enables how each element is handled, as well as the balance or pattern among elements. It is the existence and implications of such patterns that we are currently investigating. We are in the process of developing a method for identifying patterns for effective virtual project management.


  • Dawn Owens (University of Texas Dallas)
  • Ilze Zigurs (University of Nebraska Omaha; Emeritus)
  • Abhishek Tripathi (College of new Jersey)
  • Xiaodan Yu (University of International Business & Economics, Beijing, China)
  • Xiaodan Yu, Yuanyanhang Shen & Deepak Khazanchi (2021). “Swift Trust and Sensemaking in Fast Response Virtual Teams.” Journal of Computer Information Systems, DOI: 10.1080/08874417.2021.1978114.
  • Yu, X., & Khazanchi, D. (2017). Studying Virtual Teams during Organizational Crisis from a Sociomaterial Perspective. ISCRAM.
  • Khazanchi, D. and Zigurs, I. (2011). “A Systematic Method for Discovering Effective Patterns of Virtual Project Management.” The Essence-Journal of Management and Research, Volume 1, Number 1, pp. 1-18.
  • Zigurs, I. and Khazanchi, D. (2008, Spring). “From Profiles to Patterns: A New View of Task-Technology Fit”, Information Systems Management.
  • Zigurs, I., Khazanchi, D. and Mametjanov, A. (2007). “The Practice and Promise of Virtual Project Management.” in: Kock, N., Editor (2007), Encyclopedia of E-Collaboration, Hershey, PA: Idea Group Inc., Chapter 116.
  • Khazanchi, D. and Zigurs, I. (2007, January 3-7). “An Assessment Framework for Developing and Using Patterns for the Effective Management of Virtual Projects.” Proceedings of the Hawaii International conference on System Sciences (HICSS-40).
  • Khazanchi, D. and Zigurs, I. (2006, July-September). “Patterns for Effective Management of Virtual Projects: Theory and Evidence.” International Journal of electronic Collaboration (IJeC) — Special Issue on Collaborative Project Management, Volume 2, No. 3, pp. 25-49.
  • Khazanchi, D. and Zigurs, I. (2005). Patterns of effective management of virtual projects: An exploratory study. Newtown Square, PA: Project Management Institute. ISBN: 1930699832.